Use Cases

Use Cases

Customer:
The Car Trade Association Switzerland (AGVS) is the industry and professional association of Swiss garage owners. The focus of its customer-oriented services is on education and industry representation.

Project:
The central project goal of AGVS was to get an upgrade from Navision (version 2013 R2) to a new, technologically modern ERP solution. The focus was on the mapping of the member administration and the implementation of the requirements for the business area "education" as well as a complete data transfer.


Solution:
Since December 2022, AGVS has been using the modern ERP solution Dynamics 365 Business Central with integrated DDAG industry modules as well as adopted data and required interfaces. DynamicMEMBER offers an optimal basis for the administration of members. The former course, examination and event administration could be optimally mapped in the industry module DynamicEVENT.

 

Project management: Data Dynamic

"Our requirements were specifically addressed in a concept phase. The elaborated detailed specifications and the project concept showed DDAG's professional way of working. AGVS particularly appreciated the commitment and communication of the DDAG team during the entire project. The partnership-based collaboration is the key to the project success!"

Christa Odermatt, Head of ICT Projects

Customer:
With a selection of more than 100,000 items, babymarkt.de is one of the leading online shops for baby and children's items in Europe, with 6 stores in Germany.

Project:
Since 2009, babymarkt.de has been using the ERP and CRM system DiVA from MAC. In addition to customer service and order management processes, all internal company processes, from purchasing and articel master maintenance to its own logistics processes and accounting, are mapped.

 

Solution:
Today, babymarkt.de manages the entire company with a single integrated merchandise management system: from classic shipping to worldwide procurement, sales, accounts receivable management, and logistics. The webshop is connected via web services, making cross-channel coupon control possible. Since DiVA is used as a multichannel platform, cross-channel promotions can also be played in conjunction with the cash register module.


Project management: MAC IT-Solutions

»For us, customer satisfaction is always the focus. This demand requires a smooth and fast processing of all customer orders and inquiries. Together with our own IT team and the MAC colleagues, we work with fun, accuracy, and a lot of professionalism on new projects continuously.«
Bastian Siebers, Managing Director of babymarkt.de

Customer:
The international airport Berlin Brandenburg "Willy Brandt" is the third-largest airport location in Germany and has a total capacity of around 34 million passengers per year.

Project:
The aim was to implement mobile maintenance for the technical facilities of the Berlin airport. With this, the airport is prepared for future tasks brought by the annually high growth of passenger numbers. The choice fell on the maintenance software MAIN-TOOL.

 

Solution:
The Berlin airport now uses the MAIN-TOOL maintenance software in the areas of baggage handling systems, runway lighting systems, passenger boarding bridges, and apron lighting systems. The processes have been digitized and are therefore designed to be comprehensible and transparent. Extensive and important information regarding maintenance work can be managed completely digitally in a straightforward way.

 

Project management: GLI Business Solutions

»Thanks to the MAIN-TOOL maintenance software at Berlin airport, paperlessness is the biggest advance. Several tons of paper can be saved annually. In addition, the maintenance of our systems receives a transparency that would not be possible without MAIN-TOOL.«
Thomas Knöfler, Head of flight operation systems

Customer:
"Ordered today - delivered tomorrow" is the motto of the multichannel retailer of designer furniture, office furniture, lighting, and accessories - Cairo. This is possible due to an extensive warehouse with sophisticated logistics. 

Project:
Since 2006, Cairo has been using shipping software from MAC. In 2018, the retailer decided to switch to the latest version of DiVA, an ERP, CRM, and WMS system based on Microsoft Dynamics. Key decision factors were the omnichannel and multi-client capability, international orientation, and the possibility of mapping B2C and B2B business in one hybrid platform. 

 

Solution:
From purchasing to logistics to customer service, Cairo relies on all the functions of the DiVA ERP system. This enables the furniture retailer to master the challenges of an omnichannel concept, cross-border business, and hybrid business from both B2C and B2B clients. The system is upgradable and can be fully supported by MAC support. 


Project management: MAC IT-Solutions

»The flexibility and adaptability of the MAC solution DiVA has enabled us for over 10 years to dynamically adapt our IT platform to the changing market. We have a trusting cooperation with the employees at MAC, in which we have been able to realize a variety of new challenges in ambitious timeframes.«
Gero Furchheim, board of management Cairo

Customer:
DF Automotive was founded in 2006 in a student flat share by Daniel Jonas and Felix Lemke. Today, the company is an established top online retailer with three online stores and a team of over 100 employees specializing in simplifying the purchase of tuning accessories, with a precise vehicle selection and an interactive wheel advisor.

Project:
DF Automotive is a fast-growing e-commerce company and therefore needed a payment processing solution that could scale with its growth. Due to upcoming challenges in the area of payment processing, DF Automotive decided to consider a new payment processing option.


Solution:
In April 2022, DF Automotive opted for the innovative payment solution collana pay. collana pay enables the company to regulate and continuously adapt its growth in the area of payments. Another plus point for collana pay: With the comprehensive test environment, it was possible to test successfully all processes before going live.

 

Project management: collana hive

"Given our rapid growth, it was crucial to adapt our processes in an agile way. By integrating innovative software like collana pay and strategic partnerships with the industry leader, we were able to successfully optimize our 'time to market' for new payment methods."
Julian Petersen, Head of E-Commerce at DF Automotive

Customer:
As the largest media discounter in Switzerland, Ex Libris generated net sales of 119.6 million Swiss francs in 2022. Online sales accounted for over 90 % of total sales. The company has 15 branches.

The project:
At the beginning of the project, Ex Libris had about 70 applications in use that controlled the flow of goods in the company by importing, exporting and processing product and order data. Many manual processes led to increasing maintenance efforts, not least due to different environments. This effort was to be minimised by automated delivery for all environments.


The solution:
Neolution was able to eliminate these manual processes as far as possible in an automation project for Ex Libris. Technologically, all applications were updated to the latest .Net Core version so that they can run on Linux environments and as containers. The deployment of these applications has been automated through pipelines, and they can also be configured in Openshift and run automatically on a scheduled basis. The unification ensures leaner and more stable processes, and the switch to Linux reduces Windows licensing costs.


Project management: Neolution

"The project was a great success. Neolution's solutions are essential for the collaboration of ERP systems, front-end, suppliers and external partners. The careful implementation and consulting enabled us to optimise processes and ensure the operation of the platform at all times. We will apply the same concept to other parts of the Ex Libris systems."

Sebastian C., Senior Project Manager E-Commerce

Customer:
GartenHaus is the market leader in e-commerce for complex garden projects in Europe with over 200,000 customers in the DACH region, France, Benelux and Denmark.

Project:
Since its foundation in 2002, the online specialist has been on a strong growth path with the aim of becoming the leading platform for garden projects in Europe. This development made it necessary to introduce a future-proof and highly scalable ERP solution with which all core business processes can be mapped centrally in a system from the cloud and organised efficiently. To fulfil these requirements, the DiVA ERP solution based on Microsoft Dynamics 365 Business Central was put into operation.

 

Solution:
DiVA covers all key operational retail processes in a fully integrated manner - from purchasing and sales to logistics and financial accounting. As a result, numerous tools and communication channels have been reduced, inventory management has been standardised and order processing has been simplified. Processes have also been simplified in other areas and manual labour has been reduced. The integration of further partner solutions and the optimisation of assembly control are the next steps.

 

Project management: MAC IT-Solutions

"By integrating DiVA, we now have a centralised data hub that enables us to have transparent and automated business processes. This represents a decisive change for us: from a decentralised IT landscape with a high level of manual effort to a fully integrated ERP solution that combines all of our core processes and is a key component of our IT strategy. We have thus reached an important milestone in our transformation project and for our growth."
Lucas Heilmann, Chief Executive Officer at GartenHaus

Customer:
As a leading provider in the equestrian industry, Horze operates online shops in 16 countries, an EU and global webshop with over 40,000 products, and 14 equestrian stores in six countries.

Project:
The MAC IT-Solutions' ERP system, DiVA, was intended to replace legacy systems. The focus was on order management, including accounts receivable handling, as well as process optimization of the supply chain with forecasts and order suggestions, and the mapping of private label productions, including business with the Far East.

 

Solution:
Since September 2021, Horze has been using the cloud-capable backend system DiVA, including integrated payment processing through collana pay. The high-performing, scalable, and flexible ERP solution now supports the company's growth as well as its high degree of internationalization.

 

Project management: MAC IT-Solutions

»Introducing an ERP system during covid time was a special challenge which the project team mastered excellently. In addition to the necessary technical know-how, the cooperative partnership on equal footing was a success factor for this project.«
Viola Rebmann, Managing Director Horze

Customer:
Insel Spital Bern is a university hospital. The hospital is a medical competence, high-tech and knowledge centre with international recognition and a meeting place for science and research. It is the largest hospital in the canton of Bern.

Project:
The aim of the project was to develop an application that enables data collection and quality control for transplant clinics. The challenge was to meet the extraordinarily high requirements for traceability and security in the medical field. Especially in cutting-edge medicine, where processes must constantly adapt to new findings, a flexible solution is indispensable. 

 

Solution:
For more than six years, the MARCELL application has enabled transplant clinics to perform data collection and quality control according to the FACT-JACIE standard. In addition to the implementation of functionalities, we also assume responsibility for maintenance and support in order to support the most trouble-free operation possible. 

 

Project management: Pentag Informatik AG

"We are pleased to support the Insel Group with the MARCELL application in the field of stem cell transplantation. As a software solution partner, we are constantly implementing enhancements for the Insel Group and are the point of contact for supporting the application in order to be able to guarantee efficient handling of the process".  
Pirmin Suter, Management Board / Head of Operations, PENTAG Informatik AG 

Customer:
Since 1349, the Kantonsspital Baden (KSB) has been caring for the health of the population in the Baden region (Switzerland). Today, the KSB has over 3,000 employees to provide medical care for more than 350,000 people. In addition to primary care, various state-of-the-art medical examination and treatment facilities are available.

Project:
The ERP environment, which had been in use for over 15 years, was completely replaced with MS Dynamics NAV in 2018. In the meantime, KSB has successfully put the entire administrative area into operation. However, KSB had already gained experience with Navision in 2008 with the use of financial accounting, pharmacy management and the central warehouse. The expansion of the modules was a logical step to optimise further processes.

 

Solution:

Since the 1st of January 2019, the MS Dynamics NAV system has been used - from patient admission to invoicing incl. coding workstation, all processes of the business management requirements are used with the following modules:

  • Patient administration
  • Coding of inpatient cases
  • Accounting according to Swiss GAAP FER and KTR according to REKOLE
  • Payroll accounting
  • Pharmacy and material management

 

Project management: Data Dynamic

"The increase in the level of integration of our core process through the MS Dynamics NAV solution - and thus also the departure from the "best of breed" approach that had been practised until then - enabled KSB to realise substantial productivity gains, reduce manual interventions, better interpret available business data and thus arrive at better insights. The system's traditionally good intuitive handling provides additional support - and that's great!"
Philippe Scheuzger, CFO of Kantonsspital Baden

Customer:
Lampenwelt has grown from a garage business into the leading e-commerce retailer for lighting in Europe with 600 employees at six locations.

Project:
The goal was to integrate all relevant business processes in one system and thus become more efficient and flexible. With the DiVA ERP system, all e-commerce processes that are essential for Lampenwelt, from purchasing to order management and finance to merchandise management, are now mapped centrally in one system.

 

Solution:
Since January 2023, the lighting specialist has been using the DiVA ERP system based on Microsoft Dynamics 365 Business Central in cloud operation. The decisive factor for the technological realignment was that the monolithic system based on Microsoft Navision 2013 was increasingly reaching its technical and process-related limits. Lampenwelt therefore decided on the digital transformation to a modern cloud-based architecture.

 

Project management: MAC IT Solution

"The cooperation with MAC IT-Solutions was respectful, trustful and based on partnership. During the project, a strong cohesion developed. You can definitely speak of an extended team across company boundaries, which is not a matter of course. Together, the project team has done a great job."
Ales Drabek, Chief Information Officer at Lampenwelt

Customer:
Vanderlande is a market-leading global partner for future-proof logistics process automation in warehouses, airports and parcel services.

Project:
Vanderlande was looking for a service management system that digitalise maintenance and servicing and map complex systems. The MAIN-TOOL maintenance software supports the entire process chain of Vanderlande's customers and is scaled and customised according to requirements.


Solution:
MAIN-TOOL supports Vanderlande to streamline its EAM and service processes and document them properly. It works on both stationary and mobile clients. When deploying the solution, users can choose between a server installation or cloud service. MAIN-TOOL is an important tool for the aftersales service in order to provide comprehensive support to customers such as Munich Airport.

 

Project management: GLI Business Solutions

"The flexible rental model of GLI Business Solutions is particularly interesting for our customers. The Main-Tool maintenance software has made it possible to process maintenance and servicing almost exclusively digitally."
Thomas Gebbert, Head of Customer Care Service

Customer:
Zweifel Pomy-Chips AG is a Swiss family business with 14 regional branches. With a turnover of 277.9 million Swiss francs (2021), Zweifel is the market leader for chips and snacks in Switzerland.

Project:
The goal was to work paperless thanks to the customised Zweifel App and thus also ensure error-free delivery, invoicing and cash invoicing. In addition, delivery notes were specified per customer, so there is a clean overview of the assortments and the latest sales.

 

Solution:
By using the easySales solution, the chip manufacturer has positioned itself digitally and can respond to customer needs in a contemporary way. By quickly and easily accessing customer metrics via the app there is more time for consultation and customer relationship management. The app simplifies product presentation for sales talks thanks to its user-friendly design. It maps the entire business process using reports, analytics, and digital native services, as well as the central back-end portal with flexible system connection for electronic delivery systems, logistics solutions, and ERP systems.
 


Project management: Swiss1mobile

"In order to meet the demands of the market, we have digitalised our processes along the value chain. The use of our app has led to a lot of enthusiasm among customers and employees alike. We don't want to give this solution away anymore."
Thomas Jäggi, Sales Manager Fresh Service, Zweifel Pomy-Chips AG

Customer:
As the largest provider of residential, work and training places in the canton of Zurich, the Züriwerk Foundation is committed to the social and economic participation of people with predominantly cognitive impairments.

Project:
The goal was to replace the proven but technically outdated Microsoft Navision version 2009 with a technically modern and functionally comprehensive overall ERP solution. The focus was set on a complex object/data transfer, the introduction of DDAG industry modules that have proven themselves on the market and the implementation of new customised requirements.


Solution:
Since 1st January 2021, the Züriwerk Foundation has been using a modern overall ERP solution based on Microsoft Dynamics Business Central. With comprehensive industry modules, the business cases that arise can be processed efficiently. The DynamicADDRESS solution supports secure address management. With DynamicCARE, client information can be maintained and services billed in a fully integrated manner. DynamicFUND rounds off the solution portfolio with a tried and tested donation management solution.

 

Project management: Data Dynamic

"Implementing a new ERP system during the pandemic was a special challenge. The DDAG project team supported us significantly with their professional and cooperative collaboration at eye level and enabled an extremely smooth and very successful project implementation."
Maja Stucki, Business Unit Manager Service Center and Deputy Managing Director, Stiftung Züriwerk